Frequently - and not so frequently - asked questions!

What materials do you use for your crochet items?

All Wool & Bubble products are made from responsibly sourced yarn. This means using brands that are cruelty free, environmentally conscious and use fair labour.

I also sometimes make 1-of-1 pieces from salvaged yarn!

How long does it take to create a custom order?

The majority of the products on Wool & Bubble are made to order, meaning they will all have a bit of a processing time. The time to make orders will vary depending on the size of the piece, the amount of detail and the number of orders being processed.

If you have a question about the processing time for a specific piece, please feel free to leave a message though this website’s contact form, or through any of Wool & Bubble’s social media accounts!

Can I request a custom design?

Absolutely! I would love to do custom designs as long as I feel I am able to produce them to a high standard. Reach out via the contact form on this website or through either of our social media channels to see if we can work together!

What is your return and exchange policy?

As all of our products are handmade, it should be expected that there might be some slight differences in colour and placement within the pieces. However, if there is any defect with the product you receive please reach out!

How should I care for my crochet garments?

Crochet items should be spot cleaned when possible, otherwise:

Do: Use luke-warm water
Do: Hand wash only
Do: Lay flat to dry in desired shape

Don’t: Machine wash
Don’t: Tumble dry
Don’t: Hang to dry - this will cause the item to warp in strange places
Don’t: Iron

Do you offer gift wrapping or packaging?

Yes! If you ask I can write a personalised gift note on a handmade card to go inside your order!

Can I order a piece in a different colour or size?

If you would like to order one of Wool & Bubble’s products in a different colour or size, please send a message either on this websites contact form, or through either Instagram or TikTok.

Where are your products made?

Every products is handmade in London!